Refund & Return Policy
We take great pride in every product we send. Here's everything you need to know about our fair and transparent refund process.
Effective Date: January 1, 2025Overview
At Vaishnavis Mehndi Studio, your satisfaction is our highest priority. We carefully inspect every order before dispatch. If you receive a damaged, defective, or incorrect item, we are committed to making it right — promptly and without hassle.
Please note: Due to the perishable and hygiene-sensitive nature of henna, jagua, and skincare products, we only accept returns for items that are damaged, defective, or incorrectly sent. We do not accept change-of-mind returns.
Items Eligible for Return / Refund
You may request a return or refund if your order falls under any of the following conditions:
- Product received is damaged or broken during transit
- Product is defective or not working as described
- Wrong item was delivered (different product or variant)
- Product is expired or past its usable date
- Item is missing from the delivered package
Items NOT Eligible for Return
To maintain product safety and hygiene standards, the following items cannot be returned:
- Products that have been opened, used, or tampered with
- Items returned after 7 days from the date of delivery
- Digital products, gift cards, or downloadable content
- Items purchased during clearance / final sale promotions
- Products not in original packaging with all tags intact
Hygiene Policy: For safety reasons, skincare, aftercare balms, henna cones, and similar personal-care items can only be returned if they are sealed and unused.
Return Request Window
All return requests must be raised within 7 days of receiving your order. Requests raised after this window will not be accepted. We recommend checking your package immediately upon delivery.
Tip: Please record an unboxing video when you receive your parcel. This helps us process your claim faster in case of damage or discrepancy.
How to Request a Return or Refund
Follow these simple steps to initiate your return:
Email us at vaishnavismehndistudioerd@outlook.com or WhatsApp us at +91 93459 93093.
Share your Order ID, a clear photo or video of the damaged/wrong item, and a brief description of the issue.
Our team will review your request and respond within 1–2 business days with next steps.
If approved, ship the item back (instructions will be provided). Once received, we'll process your refund or replacement promptly.
Refund Process & Timeline
Once your return is received and inspected, we will notify you of the refund status within 2–3 business days. Approved refunds are processed as follows:
- Original Payment Method: Refund credited within 5–7 business days
- Bank Transfer: 3–5 business days (after approval)
- Store Credit / Replacement: Processed within 1–2 business days
Shipping charges are non-refundable unless the return is due to our error (wrong or defective item). Return shipping costs are borne by the customer, except in cases of our error.
Exchanges
We offer exchanges for defective or wrong items subject to product availability. If the exact item is out of stock, we will offer a full refund or let you choose an alternative product of equal value.
To request an exchange, simply follow the same steps as a return request and mention that you prefer an exchange.
Order Cancellations
Orders can be cancelled before they are shipped. Once an order has been dispatched, it cannot be cancelled — please initiate a return instead after delivery.
- To cancel an order, contact us immediately after placing it
- Prepaid cancellations will be fully refunded within 5–7 business days
- COD orders that are refused at delivery may attract a penalty charge
🌸 Need Help? We're Here for You
Our team is ready to assist you with any questions about your order or this policy.
📍 Room No: 8, Ground Floor, Palaniyappa Complex, Mettur Road, Erode – 638 001
🕐 Support Hours: Monday – Saturday, 9:00 AM – 6:00 PM IST
